IT Service Desk Intern
Voluntary InternshipDayforce Inc.
Professional
July 2026 - October 2026
- Triaged and resolved hardware, software, Windows, and application-related incidents in ServiceNow against strict SLAs
- Troubleshot network connectivity and authentication issues across Zscaler, Cisco AnyConnect VPN, and Single Sign-On (SSO)
- Administered access control, identity, and endpoint security using Active Directory, Microsoft Intune, and Microsoft 365
- Handled enterprise software installations, application license provisioning, and device configurations
- Investigated recurring incidents and coordinated escalations with cross-functional IT teams to improve system stability
- Provided technical communication and user support through enterprise chat requests and service desk channels